Money Games Privacy Policy

This Privacy Policy describes how Money Games ("the Platform", "we", "us", "our") collects, processes and protects personal information belonging to players and visitors ("you", "your"). It applies to all interactions with Money Games — whether you are browsing the website, registering an account, making a deposit in PKR, playing slots, betting on cricket or using the Money Games mobile app.

Money Games is committed to handling personal data responsibly. We collect only what is necessary, we use it only for the purposes described in this policy, and we take reasonable technical and organisational measures to keep it secure.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of your overall agreement with Money Games. By registering an account and using the platform, you acknowledge that you have read and understood this policy.

The categories of personal data Money Games may collect include the following:

We do not collect sensitive data such as political opinions, religious beliefs, biometric data or health information. We collect only what is reasonably required to operate the platform and verify player identity.

Money Games collects personal data through the following channels:

• Direct interaction: Information you provide when you register an account, complete identity verification, make a deposit, request a withdrawal or contact our support team.
• Automated technologies: When you use the website or mobile app, we automatically collect technical and usage data through cookies, server logs and similar tracking technologies. See Section 9 for full details.
• Payment providers: When you transact via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment provider may share transaction confirmation details with us to verify your deposit or process your withdrawal.
• Identity verification services: If you are asked to complete Know Your Customer (KYC) verification, we may use a third-party identity verification service to confirm the authenticity of the documents you submit.

We use the personal data we collect for the following purposes:

• Account management: Creating and maintaining your Money Games account, verifying your identity and age, and managing your login credentials securely.
• Payment processing: Processing PKR deposits via JazzCash, Easypaisa, Raast or bank transfer, and handling withdrawal requests to your verified payment method.
• Platform delivery: Enabling you to play slots, access live casino games, place bets on cricket, PSL, T20 internationals, football and esports markets.
• Fraud prevention and security: Monitoring for unusual account activity, multi-accounting, bonus abuse, suspicious transactions and any activity that may indicate fraud or money laundering.
• Customer support: Responding to your queries, resolving disputes and communicating account-related updates.
• Responsible gaming: Monitoring gaming behaviour to identify patterns that may indicate problematic play and, where appropriate, proactively offering responsible gaming tools such as deposit limits or self-exclusion.
• Legal and compliance obligations: Retaining records as required by applicable anti-money laundering obligations and responding to valid legal requests.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game selection, platform performance and user experience.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We do not use your data to build advertising profiles or to serve targeted ads on third-party platforms.

All financial transactions on Money Games are conducted in Pakistani Rupees (PKR). When you deposit or withdraw funds, you interact with one of the following payment methods: JazzCash, Easypaisa, Raast or bank transfer. Each of these providers operates under its own privacy policy and data practices.

Money Games receives the following information from payment providers to process your transaction:

• The registered mobile number or account reference associated with the payment method.
• A transaction reference number confirming the transfer was initiated.
• The amount and timestamp of the transaction.

Money Games does not store complete payment credentials such as full bank account numbers, CNIC details submitted to JazzCash or Easypaisa, or card numbers. Payment processing is handled through the respective provider's secure infrastructure.

Transaction records are retained for the period required by our internal financial record-keeping obligations. See Section 7 for details on data retention periods.

Money Games does not sell your personal data. We share data only in the limited circumstances described below:

• Payment service providers: JazzCash, Easypaisa, Raast and bank payment processors receive only the transaction data necessary to complete your deposit or withdrawal.
• Identity verification providers: If KYC verification is required, your submitted identity documents may be processed by a third-party verification service acting under a data processing agreement with Money Games.
• Game studio providers: Live casino and slot game providers may receive anonymised session data to power their games. No identifiable personal data is passed to game studios without your explicit consent.
• Fraud and security services: We may share technical data such as IP addresses and device fingerprints with fraud prevention services to identify and block suspicious activity.
• Legal obligations: If we receive a valid legal request requiring disclosure of account or transaction data, we will comply to the extent required. Where permitted, we will notify the affected player.

All third parties who process data on our behalf are required to handle that data securely, use it only for the specified purpose, and not retain it beyond what is necessary.

We retain personal data only for as long as it is needed for the purpose it was collected, or as required by our internal compliance obligations. The general retention guidelines we follow are:

• Active account data: Retained for the lifetime of the account plus a reasonable period after closure to handle any late disputes or refund requests.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practice.
• Identity verification documents: Retained for the period required by our anti-money laundering obligations, typically five years from the date of verification.
• Support communications: Retained for up to two years from the date of the last interaction, to allow us to refer back to conversation history if a dispute arises.
• Technical and usage logs: Typically retained for 90 days in raw form, then aggregated and anonymised for longer-term platform analytics.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Money Games takes the security of your personal data seriously. The technical and organisational measures we have in place include:

• TLS encryption: All data exchanged between your device and the Money Games platform is encrypted in transit using Transport Layer Security (TLS).
• Password hashing: Account passwords are stored as salted cryptographic hashes. Even our own team cannot read your password.
• Access controls: Internal access to player data is restricted to staff who genuinely need it to perform their role. All access is logged.
• Intrusion monitoring: Our systems are monitored for unusual access patterns, brute-force attempts and other indicators of compromise.
• Regular security reviews: We periodically review our data handling practices and technical infrastructure to identify and address potential vulnerabilities.

You also have a role to play in keeping your account secure. Use a strong, unique password, do not share your credentials with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

Money Games uses cookies and similar technologies to make the platform function correctly and to understand how players use the site. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you play and security cookies that help protect against cross-site request forgery. These cannot be disabled without breaking platform functionality.
• Analytics cookies: Used to collect anonymised data about how visitors navigate the site, which pages are most visited and where technical errors occur. This data is aggregated and is not linked to your personal account.
• Preference cookies: Store your chosen settings such as language preferences or display options so that you do not have to set them on each visit.

Money Games does not use third-party advertising cookies or tracking pixels that report your behaviour back to ad networks. We do not participate in cross-site behavioural advertising.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality, including your ability to stay logged in during a gaming session.

As a Money Games player, you have the following rights with respect to your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe.
• Right to correction: If you believe any data we hold is inaccurate or out of date, you can ask us to correct it. Some corrections — such as updating your registered phone number — can be made directly in your account settings.
• Right to deletion: You can request deletion of your account and associated personal data. Note that certain data — particularly financial transaction records — may need to be retained for compliance purposes even after account closure.
• Right to restriction: You can ask us to restrict how we process your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request a copy of your account data in a structured, commonly used format.
• Right to withdraw consent: Where our processing is based on your consent — for example, optional marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team with your account details and a clear description of your request. We will verify your identity before processing the request and respond without undue delay.

Money Games is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use this platform in any capacity.

If we discover that an account belongs to a player under 18, that account will be closed immediately, any winnings will be forfeited and all associated personal data will be deleted to the extent permitted by our compliance obligations.

If you are a parent or guardian and believe a minor has registered on Money Games using false age information, please contact our support team immediately with relevant details so we can investigate and take appropriate action.

Money Games may update this Privacy Policy from time to time to reflect changes in how we operate, changes in data protection best practices or other relevant developments. When we make meaningful changes, we will update the "Last Updated" date shown at the top of this page.

For changes that significantly affect how we handle your personal data, we will make reasonable efforts to notify registered players — for example via an in-platform notification or email to the address on your account.

We encourage you to review this policy periodically so you remain aware of how your data is being handled. Continued use of Money Games after a policy update has been published constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal information has been handled, please get in touch with the Money Games support team.

We aim to respond to all privacy-related enquiries within five business days. For complex data access or deletion requests, the process may take slightly longer, but we will acknowledge your request promptly and keep you updated on progress.

For general account support, game queries or payment issues, visit the FAQ page which covers the most common questions from players in Pakistan.